Our Standards - OT&P Hong Kong

OT&P’s International Standard & Accreditations

Our priority is to help individuals enhance and optimise their health by providing easy access to a wide range of excellent practitioners and information, supported by management systems and technology that ensure the quality of service and value.

Australian Council on Healthcare Standards (ACHS)

OT&P Healthcare adheres to the strictest quality standards and is accredited by a major international quality assurance body. We are at the forefront of introducing these internationally recognised standards for healthcare groups in Hong Kong. In March 2010, OT&P Healthcare made a remarkable achievement and received international accreditation by the Australian Council on Healthcare Standards (ACHS). ACHS is endorsed by the International Society for Quality in Healthcare (ISQua) – a body that monitors and audits accreditation organisations worldwide.

In June 2019, ACHS visited OT&P Healthcare to evaluate the services for the 4th three-year cycle, where our clinics were reaccredited. At this time, OT&P Healthcare is the only clinic group in Hong Kong to be accredited by ACHS.

What does the accreditation mean for OT&P?

Accreditation is 'public recognition of achievement by a healthcare organisation, of requirements of national healthcare standards and is awarded based on achievement of quality standards and the independent external survey by peers of an organisation's level of performance in relation to the standards.'

Fulfilling the criteria for ACHS accreditation is a testament to our professionalism and assurance of excellent care for every OT&P patient.

Our Commitment

Through re-planning, communication, auditing and reviews, we are committed to:

Better Use of Resources

Upgrade the infrastructure and clinic to provide a comfortable and safe environment for our patients and staff.
To ensure staff competency for continual education, training, skills, and experience.
Continue to upgrade our IT to meet our patient and staff needs.

Better Information Control

Improve control and traceability of patient records and data

Continual Improvement

Review of patient’s feedback to improve service quality and satisfaction.

Patient Focus

Focus on achieving the patient’s needs and expectations.

Learn more about OT&P

Management Team

Always aspiring to provide quality and convenient healthcare to our patients, learn how our leaders contribute to the exemplary care we provide.

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Browse Careers

We aim to foster a culture of continuous improvement in our services and professionalism amongst our staff.

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As part of our quality objectives, we are always looking for ways to improve and we would be happy to receive any feedback on our services. Your opinions matter to us and your feedback is used to improve how we work and ensure we deliver a consistently high-quality service. If you would like to give feedback or suggestions, please email cs@otandp.com